A little help, every step of the way
Customer Help
From choosing their photo to caring for your blanket, we’re here to help.
Orders & proofs
Do I get to approve my design?
Yes. For personalized items, we email you a proof within 1 business day of your order and wait for your approval before printing. Our original designs are printed as shown and do not need a proof.
What if I’d like changes to my proof?
We include two rounds of revisions using the same photos and design, with the layout kept as ordered. Ask for changes on your proof page. If we can’t create a likeness you’re happy with, we’ll refund you in full. Once you approve, we can’t change or cancel the order.
Can one blanket feature more than one cat?
Our portrait and cat face pattern blankets can include one, two, or three cats. We ask for a separate photo for each cat. Check the options on your chosen product before ordering.
How much does a personalized blanket cost?
Our blankets start at $39 USD. Choose your size and personalization options on the product page to see the price before you order. We include free U.S. shipping; any applicable sales tax is shown at checkout.
Which blanket sizes can I choose?
We offer four size labels: 30 × 40, 40 × 50, 50 × 60, and 60 × 80 inches. Finished measurements are approximate, so check the size guide on your chosen product page and compare it with a blanket you already use.
Does the hoodie need a photo or design approval?
No. Choose your color and size using the measurements on the product page. Your hoodie comes as shown, without personalization.
Your photos
The photo guide
Which photo should I upload?
We use your photo to create the design, so start with a clear original.
- ResolutionSend the original photo from your phone, without filters. Avoid screenshots and photos that are too small or distant.
- LightChoose bright, natural light so we can see their eyes and markings. Avoid strong backlighting.
- FocusChoose a sharp photo at your cat’s eye level, facing the camera. Their face should be clear and in focus.
- FramingKeep both ears, the whiskers, and the whole face in the frame.
If the photo isn’t good enough, we’ll ask for another. Unsure which to choose? Email info@personalizedcat.com before ordering.
Which file types and file sizes can I upload?
We accept JPG, PNG, and WebP files up to 20 MB. Our portrait and cat face pattern blankets also list HEIC. Follow the file types shown beside the upload field on your chosen product.
Can my photo include people?
Our memorial and Cat Mom & Dad designs can use a photo of your cat with up to four people. We need one clear, well-lit photo with every face visible, in focus, and unobstructed. Make sure everyone shown is happy for you to use it, and for anyone under 18, ask a parent or guardian.
How do you use the photo I upload?
We use your photo to create your order and show you a proof. For portrait designs, an AI image service turns it into your artwork. We never sell your photos or use your original photos in ads. We may show photos of the finished product, without your name, on our site and social media, including ads. If you prefer that we do not feature your order, just tell us. We delete your photos and artwork 90 days after delivery, and you can ask us to delete them sooner at any time.
Can I use a photo taken by someone else?
We can use it if you have the photographer’s written permission. A professional photo of your own cat still belongs to the photographer unless they transferred the rights. We cannot accept protected characters, logos, or someone else’s artwork.
Shipping
Where do you ship?
We currently ship only within the United States. Shipping is free on every U.S. order.
When will my blanket be on its way?
We make every blanket to order. For personalized designs, production starts after you approve your proof. We email tracking when your order ships. For timing on a particular order, contact us with your order number. Carrier delays, weather, and peak periods can affect delivery.
What should I do if my package hasn’t arrived?
If tracking hasn’t moved for 10 business days, contact us and we’ll open a carrier claim. If it says delivered, check around your property and with neighbors; let us know if it hasn’t appeared within 48 hours.
Can I correct my shipping address?
Email info@personalizedcat.com immediately with your order number and the correction. If production hasn’t started, we can usually still update the address.
Where will my order ship from?
It depends on the product. Each product page shows where it ships from and its estimated delivery time.
Will everything arrive together?
Items from different locations may arrive separately. We email tracking for each package.
Returns & damage
What if my blanket arrives damaged or incorrect?
Email info@personalizedcat.com within 14 days of delivery with your order number and photos of the problem, including the packaging if damaged. We offer a free replacement or full refund for damage, defects, incorrect printing, or a wrong product, size, or variant sent by us.
Can I return a blanket if I change my mind?
We make each blanket to order, so we don’t accept returns or exchanges for a change of mind or a size or variant ordered by mistake. Please check your choices before ordering and your personalized design before approving.
Can I cancel my order?
We offer a full refund if you cancel within 24 hours of ordering, provided production hasn’t started and you haven’t approved your proof. Email info@personalizedcat.com with your order number as soon as possible. Once production starts or a proof is approved, we can’t cancel.
Can I return a hoodie?
If your hoodie arrives damaged or defective, or we send the wrong item, size, or color, email info@personalizedcat.com within 14 days of delivery with your order number and photos. We’ll replace it or refund you, and you don’t need to send it back. We can’t accept returns for a change of mind or a size ordered by mistake, so please check the size guide before you order.
Payment
How can I pay?
We accept major cards through our secure checkout. Our product pages also list Apple Pay and Google Pay at checkout. Use the payment options shown when you check out.
When am I charged, and do you store my card?
We take payment when you place your order and don’t begin production until payment is confirmed. Our payment provider handles your payment; we never see or store your full card number.
Blanket & care
What are the blankets made of?
We use 280 gsm polyester flannel, printed on one side with a white, unprinted reverse.
How should I wash my blanket?
We recommend hand washing or machine washing separately in cold water on a gentle cycle. Do not bleach or dry clean. Follow the care instructions on your product page.
Still need a hand?
Tell us what you need help with. If you’ve already ordered, include your order number so we can find it. Email info@personalizedcat.com or call (302) 600-1209. Calls are answered by our assistant, who takes a message; we reply by email, usually within one business day.