Last updated: October 9, 2026
Where your order ships from
PersonalizedCat is run from Spain, but your order never ships from there: almost every item is printed to order and shipped straight to you.
Our blankets are printed and shipped from California, USA. Our clothing, mugs, tote bags and other products are printed to order after you buy. If a product ships from overseas, its product page says so, and it travels with U.S. import duties prepaid. Each product page shows its shipping origin and estimated delivery time. Items from different locations may arrive separately.
Preparation and delivery estimates
Personalized items are printed after you approve your design. We email your proof within 1 business day of your order. Their delivery estimate starts at approval; the time you take to review your proof comes before that. For products that do not need a proof, the product page explains when the estimate begins. Preparation and transit times are approximate. Carrier delays, customs processing, holidays, weather, and peak periods can affect delivery.
- Blankets: about 8–14 business days.
- T-shirts, sweatshirts, hoodies, mugs, tote bags and other printed-to-order products: about 5–10 business days.
These estimates include production and shipping. For personalized products they start when you approve your design; for everything else, when your payment is confirmed. Each product page shows the estimate for that item.
We email you tracking information when your order ships. If you need information about an order, contact info@personalizedcat.com.
Where we ship
We currently ship to the United States: the 50 states, Washington, D.C., and APO/FPO addresses.
Alaska, Hawaii and APO/FPO addresses may take a few extra days.
If we open other destinations we will say so here.
Shipping costs
Standard shipping is free to the U.S. destinations shown on each product page. Any applicable sales tax is shown at checkout. Items that ship from overseas travel with U.S. import duties prepaid, so you won’t be asked to pay customs fees on delivery.
Orders with several items
Your order may arrive in separate packages, with different delivery estimates. We show the details before you pay and email tracking for each package when it ships.
Tracking
You get a confirmation email when you order, and a second email with tracking when your item ships.
Address accuracy
Check your shipping address carefully before paying. We ship exactly to what you give us. If you spot a mistake, email info@personalizedcat.com immediately with your order number — if production has not started, we can usually still correct it.
Lost, delayed or damaged packages
- Not arrived? If tracking has not moved for 10 business days, contact us and we will open a claim with the carrier.
- Marked delivered but missing? Check with neighbors and around your property — carriers sometimes scan early or leave packages out of sight. If it has not appeared within 48 hours, tell us and we will help.
- Arrived damaged? Photograph the item and its packaging and send them to us within 14 days of delivery. We replace damaged items free of charge.
Full details in our Refund & Return Policy.
Contact
PersonalizedCat · Ivan Carlos Artiles Cruz · Taliarte 18, 35110 Vecindario, Las Palmas, Spain
info@personalizedcat.com
Phone: (302) 600-1209